Unineed CN

Opening Hours 1

• Unineed Christmas Closures 2018

General 4

• 如何使用促销代码？How do I use a promotional code?
• 优惠码可以叠加使用吗？Can I use more than one promotional code?
• 如何订阅新品和促销信息？How do I sign up to the newsletter and promotions?
• 如何重置密码？How can I reset my password?

航运服务更新 Shipping Service Update 1

• 航运服务更新 Shipping Service Updates

国际交付和运输选择 修改：星期 - International Delivery and Shipping Options 2

• 国际交付和运输选择 - International Delivery and Shipping Options
• 我如何追踪我的国际包裹？- How can I track my International parcel?

追踪我的国际包裹 - International Tracking 4

• 追踪我的国际包裹 - Track My international Parcel
• 我的快递单号是多少？- 2 What is my Local Tracking Number?
• 商品到了国内，该如何查询？ - How can I track my parcel in China?
• 为什么快递信息不能完整的显示在快递查询页面上？ - Why isn't my full address on the tracking page?

我的订单 - My Order 4

• 我的订单 - My Order
• 我的订单状态显示为“处理中”多长时间？ - How long will my order status show as ‘Processing’?
• 我的订单状态是“订单完成”，这是否意味着它已经交付？ - My order status is ‘Complete’, does this mean it has been delivered?
• 如果订单发生丢件，该怎么办？ - What do I do if a item is missing from my parcel?

跨境退货条款- International Returns 1

• 跨境退货条款- International Returns

退货和退款 - Returns and Refunds 11

• 我可以退货吗？ - Can I return my product?
• 如何退货？ - How do I return my product?
• 如果我的商品发错货了，该怎么办？ - What should I do if my item is faulty?
• 我的商品已经坏了，我该怎么办？ - My parcel has arrived damaged, what should I do?
• 退货的周期是多长时间？- How long will it take to process my return?

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增值税和进口税 - VAT and Import Tax 3

• 我可以申请返还增值税吗？ - Can I claim back VAT?
• 进口费用可以退款吗？ - Can I get a refund for Import fees?
• 我被要求支付我商品的进口费用，我可以拒收商品吗？ - I have been asked to pay import fees for my parcel, can I reject the parcel?