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Unineed Customer Service CN
Opening Hours
1
Unineed Christmas Closures 2018
General
4
如何使用促销代码?How do I use a promotional code?
优惠码可以叠加使用吗?Can I use more than one promotional code?
如何订阅新品和促销信息?How do I sign up to the newsletter and promotions?
如何重置密码?How can I reset my password?
航运服务更新 Shipping Service Update
1
航运服务更新 Shipping Service Updates
国际交付和运输选择 修改:星期 - International Delivery and Shipping Options
2
国际交付和运输选择 - International Delivery and Shipping Options
我如何追踪我的国际包裹?- How can I track my International parcel?
追踪我的国际包裹 - International Tracking
4
追踪我的国际包裹 - Track My international Parcel
我的快递单号是多少?- 2 What is my Local Tracking Number?
商品到了国内,该如何查询? - How can I track my parcel in China?
为什么快递信息不能完整的显示在快递查询页面上? - Why isn't my full address on the tracking page?
我的订单 - My Order
4
我的订单 - My Order
我的订单状态显示为“处理中”多长时间? - How long will my order status show as ‘Processing’?
我的订单状态是“订单完成”,这是否意味着它已经交付? - My order status is ‘Complete’, does this mean it has been delivered?
如果订单发生丢件,该怎么办? - What do I do if a item is missing from my parcel?
跨境退货条款- International Returns
1
跨境退货条款- International Returns
退货和退款 - Returns and Refunds
11
我可以退货吗? - Can I return my product?
如何退货? - How do I return my product?
如果我的商品发错货了,该怎么办? - What should I do if my item is faulty?
我的商品已经坏了,我该怎么办? - My parcel has arrived damaged, what should I do?
退货的周期是多长时间?- How long will it take to process my return?
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增值税和进口税 - VAT and Import Tax
3
我可以申请返还增值税吗? - Can I claim back VAT?
进口费用可以退款吗? - Can I get a refund for Import fees?
我被要求支付我商品的进口费用,我可以拒收商品吗? - I have been asked to pay import fees for my parcel, can I reject the parcel?